Parents and Players

Common Q&A for Player/Parent Profiles

• How do I create a new Parent/Player Passport profile?
• Do I have to purchase The Passport to be eligible to play?
• Can I upload my own player profile photo?
• I need a new headshot photo for my profile. Where do I go?
• How do I update general player information on my Passport profile?
• How do I update a player's age or grade on a Passport profile?
• How do I verify age and grade for a player's Passport profile?
• What documents are required to verify a player's age and grade for a Passport profile?
• What is the typical timeframe for verifying my account once I have submitted the age and grade verification documents?
• Why do I need to "Request Access" for a Passport profile when I am going through the check-out process?
• How do I "Request Access" to "claim" a Passport profile?
• What should I do after I have "Requested Access" to a Passport profile?
• I tried to "request access" for a Passport profile, but it was already claimed. What do I do?
• What should I do if there are duplicate Passport profiles for a single player?
• What should I do if I believe there are any issues or inaccuracies with the game statistics?
• What do I do if there are stats on my profile for a game that I did not participate in?
• How do I upload photos or videos to my Passport profile?
• What are the age and grade certification requirements to play in Grassroots 365?
• What are the player related features on The Passport?
• There are multiple player profiles created under one player's name. How do I merge them into one account?
• How do I purchase my Passport?